Global Issues TED Conferences

A new way to judge nonprofits: Dan Pallotta at TED2013

Posted by: Kate Torgovnick May
Photos: James Duncan Davidson

Photos: James Duncan Davidson

Dan Pallotta created two huge charity initiatives — AIDS Rides bicycle journeys and Breast Cancer 3-Day events. These initiatives raised $108 million for HIV/AIDS and $194 million for breast cancer. Both had their best years in 2002 … and then Pallotta’s nonprofit went out of business.

In the final session of TED2013, Pallotta shares why that happened: Major sponsors pulled out following a slew of bad press over the idea that his organization was investing 40% of their gross into recruitment and customer service. The backlash came from our basic — and wrong — cultural understanding of charity.

“What we know about charity and the nonprofit sector is undermining the causes we believe in and our desire to change the world,” says Pallotta. We expect businesses and nonprofits to use “two separate rulebooks,” he suggests.

“Business will move the mass of humanity forward, but will always leave behind that 10% of the most disadvantaged and unlucky,” he says — which is why we need philanthropy and nonprofits. But couldn’t the nonprofit sector use the same strategies as the business world to grow their profits and give more money to the needy? After all, says Pallotta, “How do you monetize the prevention of violence against women?”

The nonprofit sector as we know it isn’t working. In the United States, poverty has been stuck at 12% for the last 40 years. Homelessness has not been solved in any major city, and we have no cure for cancer.

“Our social problems are gigantic in scale, our organizations are tiny up against them — and we have beliefs that keep them tiny,” says Pallotta, the president of Advertising for Humanity and author of Charity Case.

Pallotta outlines five ways in which nonprofits are handicapped in their mission to help people.

1. Compensation

“We have a visceral reaction to the idea of people making a lot of money helping others. Interestingly, we don’t have a visceral reaction to the idea that people should make a lot of money not helping other people,” says Pallotta. “It gives a stark, mutually exclusive choice between doing well for yourself and your family and doing well for world.”

For example, the average salary for a CEO of a hunger charity is $80K. Meanwhile the average salary for someone with an MBA, after ten years of school, is $400K.

“We send people marching from the nonprofit sector into the for-profit sector, because they’re not willing to make that kind of compromise,” says Pallotta. “Not a lot of people with $400K talent will make a $316K sacrifice every year.” And actually, it turns out it’s more financially advantageous for these talented business minds to take the big paycheck, give $100K to a hunger charity each year, reap the tax benefits and get the label of “philanthropist.”

2. Adveritsing and marketing

“We tell for-profits to spend, spend, spend on advertising,” says Pallotta, but nonprofits are expected not to advertise — unless the advertising space and airtime is donated. People want to see their money spent directly on the needy.

But Pallotta points out that money invested in advertising can be returned dramatically amplified. He uses his own initiatives as an example. Over nine years, more than 182,000 people participated in Pallotta’s AIDS Rides and Breast Cancer 3-Day events, raising a cummulative $581 million.

“We got that many people to participate because we bought full-page ads,” says Pallotta. “Do you know how many people we would have gotten if we advertised with fliers in the laundromat?”

Pallotta stresses that nonprofits need to be able to communicate with the public the incredible work that they are doing — and to ask for bold commitments in return. “People are yearning to be asked to use the full measure of their potential for somthing they care about,” he says.

3. Taking risks on new revenue ideas

Nonprofits are not allowed to try new things, says Pallotta, because public outcry sounds so quickly at a failure. As Pallotta found by using a different model of spending — experimentation is a big no-no for nonprofits.

“Nonprofits are reluctant to attempt any brave, daring new fundraising endeavors, because they’re scared their reputations will be dragged through the mud,” he says.

This fear kills innovation. And if nonprofits can’t try new things and grow — how can they possibly tackle problems of the size that our world has?

4. Time

On the same note, Pallotta points out that it took Amazon four years to turn a profit. While businesses are given time to build the infrastructure they need, non-profits are not afforded this luxury.

“If a non-profit had a dream of building at a magnificent scale, but it would require six years for the money to go to the needy, we would expect a crucifixion,” says Pallotta.

TED2013_0072108_DSC_95355. Profit to attract risk capital

This point is a simple one: nonprofits can’t go after capital, because they can’t be on the stock market. And how do you build scale without capital?

Pallotta stresses that the nonprofit sector is at an extreme disadvantage when compared with the for-profit sector. The difference is dramatic. Since 1970, 144 nonprofits have crossed the $50 million annual revenue barrier. In the same amount of the time, an astounding 46,136 for-profit businesses have surpassed that mark.

So how did this happen? Pallotta looks to American history for the answer. He shares how the Puritanical spirit saw self-interest as a ticket to hell. But charity was seen as the antidote, a way to do penance. “Financial interest was exiled from the realm of charity,” he says.

Today, Pallotta is horrified that only one question is used to evaluate a charity: What percentage of my donation goes to the cause versus overhead?

“It makes us think that overhead is a negative, that it is somehow not a part of ‘the cause,’” he says. “This forces organizations to forego what they need for growth.”

Pallotta shares how his organization used a more-business like model — taking $50K in initial funding for AIDS Rides and multiplying it to $108 million, and taking an $350K initial investment in Breast Cancer 3-Day walks and multiplying it to $194 million. Pallotta says that his organization could have gone the route of just giving the initial funding to research, but by investing in growth, they were able to give so much more.

“[And yet] 350 employees lost their jobs because they were labeled overhead,” says Palotta. “This is what happens when we confuse morality with frugality.”

Pallotta notes that charitable giving in the United States has remained stuck at 2% of the gross domestic product for the past four decades. What if, instead of requiring charities to tighten their belts, we let them grow and try to increase their marketshare?

Pallotta shows an interesting pie graph. Two percent of the US GDP equals $300 billion, with about $60 billion going to health and human services charities. But what if charitable giving could be boosted just 1%? That would be an extra $150 billion a year — just for health and human services charities.

“Our generation does not want its epithet to read, ‘We kept charity overhead low,’” concludes Pallotta. “We want it to read that we changed the world.”

And so next time you’re investigating at charity, he pleads: “Don’t ask about the size of their overhead — ask about the size of their dreams.”

Dan Pallotta’s talk is now available for viewing. Watch it on TED.com »

Comments (40)

  • Pingback: Una nueva forma de juzgar a las organizaciones sin fines de lucro – Dan Pallota en TED2013 | Dale la vuelta

  • John Marino commented on Mar 18 2013

    We Americans have poverty and impoverishment confused. To be poor is to have no money, to be impoverished is to have no spirit. By the same token, we have wealth and hoarding money confused. To be wealthy is to have money and use it wisely, to hoard money is to have it and put it in a vault where its vital energy is destroyed. It is the same mind set that regards “not for profit” as categorically needy, when in fact healthy non-profit organizations operate with the greatest of generosity of spirit imaginable. Persons working in the non-profit sector answer a call to service on behalf of their fellow beings. Rather than sainting them, we condemn them to a life of poverty…yet they continue their work. Think!

  • Pingback: Gain all we can so that we can give all we can | chapterseventeendotcom

  • Armando Zumaya commented on Mar 18 2013

    I have LIVED what this fellow is talking about for 28 years of my career in non profits. I am one of those suckers and fools who have devoted himself solely to working in the non-profit fundraising world. I have brought organizations to scale. The GIGANTIC disadvantages the non-profit world suffers under is ludicrous and idiotic. The classic example is Prospect Research…my specialty. Where the same tools used by the for profit to analyze stock portfolio’s of wealthy people are used by every bank, investment house etc…are considered shameful and immoral for non profits to use to find donors. WHY ?! We overpay the athlete, greedy bankers and starve the non profit staff and teachers. That speaks volumes about our future.

  • Jennifer Holmes commented on Mar 15 2013

    I worked for Dan Pallotta and what he fails to mention in this talk is that it was HIS BAD DECISIONS that led to the sponsors leaving. And it wasn’t just the sponsors… staff, crew and participants were appalled at the changes he instituted in the years 2000/2001. You can read my rather detailed list of things Dan did to destroy his own company, despite the protests of those of us who worked there: http://www.ted.com/talks/dan_pallotta_the_way_we_think_about_charity_is_dead_wrong.html

  • Pingback: TPF | Changing our understanding of philanthropy

  • Pingback: Bits & Pieces: Social Work Burnout & More - The Political Social Worker

  • Pingback: http://blog.ted.com/2013/03/01/a-new-way-to-judge-nonprofits-dan-pallotta-at-ted2013/ | flying kites

  • Pingback: What We’re Reading | Red Sky Public Relations

  • Julia Milner commented on Mar 7 2013

    Reblogged this on Beyond Complicated.

  • Julia Milner commented on Mar 7 2013

    Reblogged this on juliamilner.

  • Pingback: My 13 favourite talks from TED 2013 | Sue Gardner's Blog

  • Brad Ogilvie commented on Mar 5 2013

    While I have strongly agreed with Dan’s messages on many levels, I think there are some things he misses that are important. To start, his assumptions about the demise of the AIDSRides misses the fact that many of the AIDS organizations that were beneficiaries (I was ED of one such charity) got greedy and did not fully buy into the value-added benefits of the rides beyond $$. They did not learn how to collaborate on greater mission purposes – i.e. bringing an end to the pandemic.

    It is this lack of collaboration and focus on mission that is what I think is often missing from Dan’s current pleas. More money for good work is important, but charities are not businesses. One fundamental difference is that pretty much all charities that are focused on disease eradication, hunger, homelessness or other injustice should have as goal to put themselves out of business by ending the condition. Certainly, education is different as we will always need that. But too often, good organizations as they grow and become financially successful become institutional, rigid, and resistant to change.

    We as a society like to create silos, but everything is connected. Paying people well to create successful silos is not going to solve the problems. Likewise, successful social justice work by definition calls on things such as grace, charity, taking risks (leaps of faith). They call on acts of kindness and selflessness.

    Should we pay more in non-profits? As someone who lives paycheck to paycheck, I say yes. But we also need to do it in a way that doesn’t overly stroke egos and create the economic divisions in a world of finite resources. The person that really gets people to work together, overcome differences and have real outcomes is worth the money. The one who simply can raise alot of money and do good marketing is not.

  • Pingback: The Chains on Charity «

  • Pingback: Dan Pallotta at TED | Sasha Dichter's Blog

  • commented on Mar 4 2013

    Reblogged this on fundraisingoperations and commented:
    This is an important piece to consider as organizations are developing their KPIs. What matters more…cost or benefit. The obvious answer is “both!” but the reality is that increased investment (to a point) seems to yield increased results, particularly for start-ups and less mature fundraising shops.

  • Pingback: Open the Door | The Age of Impact

  • commented on Mar 4 2013

    Reblogged this on bastidores da belezae comentado:
    Wonderful campaign S2

  • john jerry commented on Mar 4 2013

    Than your share!
    ( Bacterial and industrial engineers,how can they linked up:
    http://mildsand.blog.com/2013/03/04/physics-mathematics-bacterial-and-industrial-engineers/)

  • Fred Reggie commented on Mar 3 2013

    Pallotta is spot on. I spent more than 25 years deeply involved in nonprofit work – from serving as a national board member of a Top 10 healthcare charity to developing and directing a $25 million annual fundraising program. During that time, I saw and experienced everything Pallotta points out.

    His message should resonate throughout the industry and encourage nonprofits to remove their hats of fear and timidity and boldly go where others don’t. And, hey, America give them a chance to show that they can be as productive as for-profit entities.